Get started as a Registered Provider

1

After registration, login to your account at top right.

2

Download the Registration package zip files in the ‘Available Downloads’ section of your account, and unzip the files to your desktop. If you have trouble opening the zip files, please see our FAQ below (see ‘Access & Downloads’).

3

Follow the instructions on the right side of your account page to upload your own logo and generate a single zip file containing your own custom branded exercise prescriptions…

PLUS

Receive a 35% discount on all continuing education modules.

4

Prescribe exercises by print or email, using the Practitioner Notes to guide your clients – including instructions, teaching points, phrases, contraindications, evidence & neuroscience.

Using Evidence for Exercise

How do I navigate my way through all the information?

Exercise prescriptions are organised into folders (based on body area) and have corresponding labels/titles to the relevant Practitioner notes for easy reference.

The Practitioner manual features click-menu navigation – simply click on any index item and it will instantly scroll to the correct page.

How do I prescribe the exercises?

After reading your practitioner notes, we highly recommend you book exercise appointments with your clients to ensure compliance, effectiveness and safety in prescribing the exercises.

Importantly, this also enables you to generate revenue from your Registration.

Many Registered Providers report that they have the prescriptions pre-printed and ready to go in trays for their receptionist to hand to their patient when making their next appointment on the way out.

You may also email the exercise sheets to your clients.

Evidence for Exercise resource materials are not for individual or bulk re-sale, except via our Referral Rewards program.

I would like to save paper by printing multiple prescription pages per sheet of paper

Easy, when using Adobe Acrobat or Reader to print an exercise prescription, you can easily set this up when you click File – Print. Click here for details.

Access & downloads (including CE/CPD)

Where can I access my Registration downloads?

See ‘Getting started as a Registered Provider’ at the top of this page.

Where can I access updates to the Registration package?

You will be notified by email when an update is available. We recommend downloading the entire Registration package to receive updates, as in addition to new exercise prescriptions being added, research information is often updated in many different places throughout the program.

The latest available downloads are available via your account login, and you can also regenerate exercise prescriptions with your own logo.

Where can I access my CPD/CE course materials and questionnaires?

1. Login to your account, top right on the website

2. Download the PDF course material by clicking on the link provided

3. Study the course material. You can open on the desktop of your computer, or print it if you wish

4. To access the questionnaires, click the red ‘View’ button next to the order for your particular module (under ‘Recent Orders’)

5. Click on the word ‘here’ where it says; ‘Once you have downloaded and studied your exercise sheets and practitioner notes, please access your questionnaire here’

6. Complete the questionnaires, making sure to click ‘save’ regularly, and ‘submit’ at the end.  NOTE: the ‘save’ button will save your answers prior to submitting the questionnaire – once you click ‘submit’, your answers are saved to our database and they will no longer appear

How long do I have to complete my CPD/CE?

We guarantee the validity of our continuing education modules for a period of 3 months after purchase.

You may still complete our online continuing education courses at any time after 3 months, however we cannot guarantee a particular course will be approved for an indefinite period in the future.

Refunds will not be provided if a course is cancelled 3 months (or more) after purchase.

The links in my confirmation email don’t work

Resources are periodically updated. This means links in confirmation emails will expire after a period of time.

In this case, please login to your account to directly access your downloads and/or questionnaires.

I’m having trouble logging in or have lost my password

  1. Please ensure you are using the correct Username or email address (incorrect spelling of email address is a very common reason for being unable to login).
  2. If you click login and nothing happens, try clicking ‘login’ again. Some browsers seem to require ‘login’ to be clicked twice for reasons only known to those with degrees in computer science.
  3. Try typing in your password manually, especially if you have used cut and paste, or asked allowed your computer to remember your password for you.
  4. Clear your browser cookies/cache/history, and even try a different browser (especially if using Internet Explorer). Aside from an incorrect username, 99% of login problems are caused by browser cache issues, and many of these are with Internet Explorer.

**Note; you will be locked out for 20 minutes after 4 unsuccessful login attempts, and if you try again several times unsuccessfully you may be locked out for 24 hours. This is necessary to prevent hackers and nasty folks from gaining access.

If you can’t remember your password, please use the lost password function and be sure to check your junk mail folder if the reset password email doesn’t arrive in your inbox after 15 minutes.

If the reset email has disappeared into the ether (this is especially common with Hotmail), please contact us and we can reset your password for you.

How do I open a zip file?

Large bundles of PDF file are supplied as zip files, which you will need to unzip on your computer after downloading.

On a Mac; zip files will unzip automatically on double clicking the file

On a PC; right click and ‘unzip’, ‘expand’, ‘extract’, ‘uncompress’ or similar. If your computer does not give you this option, you may need to download a program like WinZip or WinRAR.  Occasionally Windows may have a problem opening a zip file (especially Windows 8) and you may need to investigate your download file permissions in Windows Manager, or upgrade your operating system.

Free trial versions of WinZip can be downloaded here.

When I try to open the zip file, it either says it’s invalid, or appears to be empty

It is highly likely you are on a Windows computer – note that on Windows, a zip file may not open by double clicking – try to right click the file to ‘extract’, ‘expand’ or ‘unzip’ (or similar).

If you don’t see these options, you may need to use a program such as WinZip or WinRAR. Also, check Windows Manager to see that file download permissions allow zip files (especially Windows 8).

If you still can’t open the zip file and you are about to throw your computer out of the window, please contact us and we’ll send you the zip files via Dropbox. Note however that 99% of the time, this is an issue with Windows and not the zip file itself, and the solution is usually to contact Microsoft support.

Can I access the downloads and questionnaires on my iPad, iPhone or other portable device?

Yes. All resource materials are in PDF format (a universally accessible format) and CPD questionnaires are completed online through your web browser.

However, if your initial download is a large bundle it will be in a zip file (such as the Registered Provider package), and you may need an app on your portable device to unzip the file and access the PDF’s.

For Apple, try: iZip or iFiles

For Windows/Andriod, try: ZArchiver or RootExplorer

Alternatively, you could open the zip file on your computer, and transfer the PDF files to your device or cloud storage to access.

I’m trying to access the free exercise prescription, but it says my email is invalid

Firstly, please ensure you are entering the email address in the correct field. Entering it the ‘name’ field will result in this error.

Secondly, please ensure there are no spaces in your email address, particularly at the end. This sometimes happens if your computer uses autofill.

Custom prescription generator

How do I generate custom exercise prescriptions with my own logo?

After becoming a Registered Provider, login to your account and follow the instructions on the right side of the page.

How do I open the zip file containing my custom exercise prescriptions?

You will need to unzip the zip file after downloading;

On a Mac; zip files will unzip automatically on double clicking the file

On a PC; right click and ‘unzip’, ‘expand’, ‘extract’, ‘uncompress’ or similar. If your computer does not give you this option, you may need to download a program like WinZip or WinRAR.  Occasionally Windows may have a problem opening a zip file (especially Windows 8) and you may need to investigate your download file permissions in Windows Manager.

When I try to open the zip file, it either says it’s invalid, or appears to be empty

  1. If you are on a Windows computer, note that a zip file may not open by double clicking – try to right click the file to ‘extract’, ‘expand’ or ‘unzip’ (or similar).  If you don’t see these options, you may need to use a program such as WinZip or WinRAR.  Also, check Windows Manager to see that file download permissions allow zip files (especially Windows 8).
  2. Make sure your uploaded logo fits these specifications;  a) Jpeg (RGB, not CMYK) or png file, b) Not more than 1000 pixels on the longest side (700 to 1000 is ideal)
  3. Try re-uploading your logo, and make sure you wait for the page to refresh after clicking ‘Update Profile’ – then click the ‘Generate’ button again
  4. If you still can’t open the zip file and you are about to throw your computer out of the window, please email your logo here and we’ll generate your custom PDF’s and send to you via Dropbox

I would like to replace/update my logo

Easy. Simply ‘edit profile’, delete the old logo and upload a new one. Be sure to click ‘update profile’ and wait for the page to refresh.

If the old logo won’t delete, simply upload the new one and it will disappear when you click ‘update profile’.

Purchasing & payments

Can I purchase in my own currency?

Yes. The currency will automatically set to your local currency based on your IP location.

If the incorrect currency is displaying, or you wish to change to another currency, simply select the currency from the currency switcher on the right side of the page.

My credit card was declined

We accept Visa, Mastercard and American Express via our preferred payment method, Stripe.

Most declined transactions come from your bank, especially banks in the USA. Your bank’s credit check system may also be temporarily offline. The rejection is not decided by us, unless you have entered incorrect card details.

The first thing you can do is try another card.

Failing that, you can get in touch with your bank to tell them that you approve payments to us.

Alternatively, you can pay using Paypal. You do not need a Paypal account to pay via Paypal with a credit card.

How do I know my payment has been successfully processed?

You will see a confirmation screen with immediate access to the items you have purchased.

If you don’t see a confirmation screen, and don’t receive a confirmation email, your transaction has not been processed.

How do I become a Registered Provider to receive 35% off CPD/CE courses?

If you’d like to become a Registered Provider to receive the discount, you must complete your Registration purchase prior to purchasing CPD/CE modules.

Then, please make sure you are logged into your account and the discount will calculate automatically at checkout.

What does ‘recurring total’ in my shopping cart mean?

This is the amount you will pay on renewal of your registration, 12 months after your initial purchase.

You will receive an email reminder 2 weeks before renewal, and you can manage or cancel your registration via your login.

Renewals, cancellations & refunds

Evidence for Exercise isn‘t for me - I’d like a refund please

We provide a complete, 100% money-back guarantee for all new annual Registered Providers – no questions asked!

If Evidence for Exercise isn’t right for you, simply contact us within 48 hours of purchase.

Note that cancelling your Registration will not automatically provide you with a refund – you must contact us.

Once we’ve processed your refund, it may take up to 10 days to appear on your card statement, depending on your bank’s refund policies.

Excludes CE/CPD modules, quarterly registration and registration renewals.

A 2 week reminder email is sent prior to all registration renewals – a cancellation fee of 50% will be charged for refund of renewals. Note: refunds will not be provided under any circumstances if the reminder email is marked as opened.

I’d like to cancel my Registration

You can cancel your Registration at any time via your login. Your cancellation will be effective immediately.

Your registration will otherwise renew every 12 months from the date of purchase (or every 3 months for quarterly registration).

A 2 week reminder email is sent prior to all registration renewals – an administration fee of 30% will be charged for refund of renewals.

Note: refunds will not be provided under any circumstances if the reminder email is marked as opened.

I would prefer manual instead of automatic renewal

Please contact us to switch to manual renewal of your Registration.

Alternatively, you can remove your credit card under the ‘Payment Methods’ section of your account.

If using Paypal recurring payments, you can manage your payment options via your Paypal account.

Notification emails & certificates

I have made a purchase but not received an email notification/invoice

Firstly, please double-check you entered your email address correctly when creating your account (this is a very common cause of notifications not being received).

Please also check your junk mail, and make sure admin@evidenceforexercise.org is on your safe list.

If your notifications have disappeared into the ether, please contact us.

I have completed a CPD/CE questionnaire but not received my email confirmation

Firstly, please ensure you have clicked the ‘Submit’ button for each completed questionnaire.

Please also ensure the email address you entered on the form is correct (this is a very common cause of notifications not being received).

Allow up to 15 minutes to receive the email confirmation of CPD completion. If it still hasn’t arrived, please check your junk mail, and make sure admin@evidenceforexercise.org is on your safe list.

If your notifications have disappeared into the ether (this is especially common with Hotmail), please contact us. We can easily re-send to you.

Printing & other technical issues

I’m having trouble opening and/or printing the prescriptions

Firstly, please make sure you are trying to open the actual PDF files and not any hidden directory files. Some computers, especially windows computers, display hidden directory files by default in addition to the actual PDF files. Directory files are often greyed out, and have the same name as the actual files, but may begin with ._

Usually, the real PDF files are located directly underneath, so all you have to do to find them is to scroll down. This is not due to a problem with the actual PDF files.

With printing problems, the majority of problems are with older windows computers using Adobe Acrobat. Please follow the troubleshooting from the Adobe website to solve these issues.

The PDF print quality is poor

The PDF’s are high quality print-ready files and should print in high resolution.

Firstly, please check your printer settings and ink/toner levels.

Secondly, please check your PDF viewer settings, which may be rendering the PDFs in low quality by default. In Adobe Acrobat, these settings are found in Page Display > Rendering.

I would like to save paper by printing multiple prescription pages per sheet of paper

Easy, when using Adobe Acrobat or Reader to print an exercise prescription, you can easily set this up when you click File – Print. Click here for details.